CANCELLATION POLICY
At Deco Decor Home Furniture Trading CO LLC, we strive to provide our customers with flexibility and peace of mind when making purchases. We understand that sometimes, plans change, and you may need to cancel your order. Please review our cancellation policy below to understand how we can assist you in such situations.
Order Cancellation Before Shipment:
- Upon successful cancellation, a full refund will be initiated immediately back to the original method of payment, which in this case is the credit card used during purchase.
- Customers have the right to cancel their order at any point before it has been shipped. To ensure a smooth process, we urge customers to cancel their orders as soon as possible by contacting our customer service team.
- Customers have the right to cancel their order at any point before it has been shipped. To ensure a smooth process, we urge customers to cancel their orders as soon as possible by contacting our customer service team.
Order Cancellation After Shipment but Before Receipt:
- If the order has already been shipped but not yet received, customers are still eligible to cancel their order. However, it is crucial to refuse the delivery or contact our customer service team for assistance with the return process.
- Once the returned item is received and inspected by our team, a refund will be processed to the original method of payment. Please note, shipping and handling charges for returning the item may not be refundable.
Refund Processing:
- For both scenarios mentioned above, once the cancellation is processed and a refund is initiated, the funds will be sent immediately to the credit card company for processing.
- The processing time for a refund can vary depending on the credit card company involved. Generally, this can take anywhere from 1-7 days. However, we ask our customers to allow up to two billing cycles for the credit to appear on their statement.
Additional Information:
- To cancel an order, please reach out to our customer service team with your order details. Prompt communication is encouraged to expedite the cancellation process.
- We are here to assist you with any questions or concerns you may have regarding our cancellation policy. Do not hesitate to contact us for further assistance.
CONTACT US
Phone: +1 (971)58563 6355
Email: [email protected]
Support
from 9am – 7pm
Free standard shipping
on all orders over $100.
Address:Industrial area-11 behind shed #5
Sharjah, Zip 500001
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Send us an email and we’ll get in touch shortly.